PrivacyPolicy

Introduction

Vicious Pickleball Labs ("we," "our," or "us") operates the viciouspickleballlabs.com website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our platform including PlayVicious and BodyBags products.

Information We Collect

Personal Information You Provide

• Account Information: Name, email address, username, and password when you create an account
• Profile Information: Profile photo, bio, and other information you choose to add to your profile
• Payment Information: Billing address and payment details when you make purchases (processed securely through Shopify)
• Communication Information: Messages you send to us or content you post on our platform
• Phone Number: Mobile phone number when you opt in to receive text messages for order updates, marketing, or account notifications

Information from Third-Party Services

When you sign in using Google or other third-party authentication services, we may receive:

• Your name and email address
• Your profile picture
• Account verification status

Automatically Collected Information

• Device Information: Browser type, operating system, and device identifiers
• Usage Information: Pages viewed, features used, and actions taken on our platform
• Log Data: IP address, access times, and referring URLs
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience

How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process orders and deliver products
• Enable PlayVicious features including video uploads, voting, and leaderboards
• Calculate and display Vicious Points and leaderboard rankings
• Send transactional emails and order updates
• Send marketing communications (with your consent, and you can opt out anytime)
• Improve our products and services
• Prevent fraud and ensure security
• Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that help us operate our business (payment processors, hosting providers, email services)
• Public Profile Information: Your username, profile photo, uploaded videos, and leaderboard rankings may be visible to other users
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at privacy@viciouspickleballlabs.com

Cookies and Tracking

We use cookies and similar tracking technologies to:

• Keep you logged in to your account
• Remember your preferences
• Analyze how our site is used
• Deliver relevant content and advertising

You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

SMS/Text Messaging

When you opt in to receive text messages:

• We collect and store your mobile phone number
• We use your number to send promotional and transactional messages
• We may share your number with our SMS service provider to enable message delivery
• We share your number with your wireless carrier to deliver messages
• Message logs are retained in accordance with our data retention policies
• You can opt out anytime by texting STOP or through your account settings
• We do not sell your phone number to third parties

For more information about text messaging terms, please see the SMS/Text Messaging section in our Terms of Service.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at privacy@viciouspickleballlabs.com

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.